Innovation and digitalization

Enable digital payments through E-citizen

Digital skills and livelihoods for people

Connect homes & businesses (SMEs and MSMEs) through fibre and 4G LTE

Connect people to internet (home fibre and mobile)

Strengthen the capacity of domestic financial institutions to encourage and expand access to banking, insurance and financial services for all.

Promote development-oriented policies that support productive activities, decent job creation, entrepreneurship, creativity and innovation, and encourage the formalization and growth of micro-, small- and medium-sized enterprises, including through access to financial services

Substantially reduce the proportion of youth not in employment, education or training

Achieve full and productive employment and decent work for all women and men, including for young people and persons with disabilities, and equal pay for work of equal value. KPI: Promote sustained, inclusive and sustainable economic growth, full and productive employment for all.

Achieve higher levels of economic productivity through diversification, technological upgrading and innovation, excluding through a focus on high-value added and labour-intensive sectors

Increase substantially the share of renewable energy in the global energy mix. KPI: Transitioning to the use of clean energy at our network sites

Ensure universal access to affordable, reliable and modern energy services.KPI: Leveraging technology to provide clean energy, including payment solutions.

Ensure that girls and boys have access to quality early childhood development, care and pre-primary education so that they are ready for primary education. KPI:Expanding access to education through innovative solutions, our network and through partnerships.

Build and upgrade education facilities that are child, disability and gender sensitive and provide safe, non-violent, inclusive and effective learning environments for all. KPI: Provide economically disadvantaged students from each of the 47 counties in Kenya with access to a high-quality education through world class learning facilities, focused on building leadership and entrepreneurship skills through the M-PESA Foundation Academy.

Ensure that girls and boys complete free, equitable and quality primary and secondary education leading to relevant and effective learning outcomes.KPI: Advancing Literacy and Numeracy programmes

Reduce the global maternal mortality ratio per live births. KPI: Scale health programmes by the Foundations to reach more vulnerable populations

Achieve universal health coverage, including financial risk protection, access to quality essential health-care services and access to safe, effective, quality and affordable essential medicines and vaccines for all. KPI: Expand the offering under the existing products such as M-Tiba

End preventable deaths of newborns and children under 5 years of age, with all countries aiming to reduce neonatal mortality to at least as low as 12 per 1000 live births and under-5 mortality to at least as low as 25 per 1000 live births. KPI: Digitizing the health ecosystems to enable telemedicine and expand access. Leverage technologies and partnerships to provide access to healthcare people.

Enhance the global partnership for sustainable development, complemented by multi-stakeholder partnerships that mobilize and share knowledge, expertise, technology and financial resources, to support the achievement of the sustainable development goals in all countries, in particular developing countries

Leverage on technology for innovative products to support digital rights such as privacy, access to information

Integration of the UN Guiding Principles and enactment of responsible Sourcing Principle in our supply chain

Eliminate single use plastics from operations

Compliance with code of ethics by all employees and business partners

Drive sustainability thought leadership beyond Safaricom through various platforms

Recycle solid waste generated in facilities.

Recycle our Network IT waste

Grow external e-waste collection and recycling

Adopt policies, especially fiscal, wage and social protection policies, and progressively achieve greater equality

Achieving gender split and achieving 5% of employees comprised of PwDs

% of procurements spend going to marginalized groups (women, youth and PwDs)