Sustainable Development Goal (SDG)
SDG 9: Industry, innovation & infrastructure
Description
High tech and high quality service
Criteria
Portfolio Management
Internal Taxonomy
Describe how this investment will support the company’s targets on SDG impact
We are committed to ensuring high standards of service quality to the utmost satisfaction of our customers. Our goal is to be a reliable partner that is able to provide simple, innovative solutions and anticipate the needs of our customers. As a distribution system operator (DSO), our Group has taken up the challenge of the energy transition to develop the grid of the future, one that is smart, modern, flexible, and digital. Our customer management is supported by a digital platform that enables us to both automate mappable, highly replicable processes and process and make use of data at whole new level of efficiency and depth of analysis. In this way, customers receive a better service with additional, customized services that meet their specific needs.
Our new digital infrastructures will make it possible to open our networks to active participation by our stakeholders, providing them with a platform on which we can all operate in the same way, while encouraging the use of electricity to create shared value over the long term.
